Support for creating happier users and more efficient Service Desks

OneBot was designed to help organisations streamline their IT. Automated requests, easy access to knowledge and quick and easy fixes are all made possible with OneBot.

Ticket volumes down, Resolution times cut

OneBot gives users quick and easy access to knowledge, enabling issues to be resolved without needing to log a ticket. When this isn’t enough, OneBot can log a ticket automatically, notifying the service desk and providing employees with regular updates.

Putting users in the drivers’ seat

Our solution transforms the way employees interact with technology. Users can access knowledge, make requests and report issues quickly and without fuss, all without leaving your organisations designated messaging platform.

Smiles all round

We’re on a mission to make happier organisations. OneBot does this by creating more connected teams, freeing up service desks to fix issues and do what they do best, and by empowering users to access the support they need, in one, natural conversation.

A few posts from our Blog

Making the Most of ITSM During the Christmas Period and Beyond

Let's explore how best to use your ITSM solution during this period to keep support processes running smoothly and prepare for a successful new year.
Team OneBot
December 10, 2024

From Awareness to Action: Supporting Men’s Mental Health Every Day

November marks Men’s Mental Health Month in the UK, a time to shed light on a topic that is often overlooked but profoundly important.
Team OneBot
November 25, 2024

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