Streamline your IT operations with OneBot, the intelligent chatbot for service desks that improves efficiency, reduces response times, and empowers employees.
A service desk chatbot is an AI-powered virtual assistant that handles common IT support tasks such as password resets, ticket creation, and answering routine queries.
OneBot acts as your always-on service desk bot, helping teams focus on more strategic work while providing users with instant support, and reducing your team's workload.
Automated ticket creation
Automatically log, prioritise, and route IT issues to the right teams, with minimal manual effort required.
Instant self-service
Let employees resolve everyday IT queries within seconds using natural language and integrated knowledge bases.
24/7 availability
Keep your service desk running around the clock with a chatbot that never sleeps.
Seamless integrationsOneBot works with your existing ITSM platforms, messaging tools, and ticketing systems.
OneBot supports employees where they already work, from Microsoft Teams to web portals. It improves the support experience while reducing ticket volumes and operational costs.
Boost satisfaction with faster response times
Reduce overhead with intelligent automation
Scale support without scaling headcountContinual Learning and Improvement
OneBot uses conversational AI and machine learning to improve with every interaction. The more users utilise it, the better it gets, evolving into a truly intelligent service desk bot.
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