Terms of Use

Application and Entire Agreement

1. These Terms and Conditions apply to the provision of the services detailed in our quotation (Services) by Sollertis Limited a company 1st Floor South Papermakers House, 1 Rivenhall Rd, Westlea, Swindon, Wiltshire, England, SN5 7BD, registered in England and Wales under number 08632372 whose registered office is at Delta 604, Delta Business Park, Welton Road, SN5 7XF (we or us or Service Provider) to the person buying the services (you or Customer).
2. You are deemed to have accepted these Terms and Conditions when you accept our quotation or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.
3. You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
4. Where you agree to these Terms and Conditions on behalf of your organisation, you warrant that you have the requisite authority to enter into contractual arrangements such as this on behalf of your organisation.
5. If you are a user of the Software (defined below), you will also be asked to agree to these Terms and Conditions (your obligations not to include fees and payment terms) in relation to your use of the Software.

Interpretation

6. A “business day” means any day other than a Saturday, Sunday or bank holiday in England and Wales.
7. The “Services” means access to the OneBot software system (the “Software”) provided by us to you, and associated services.
8. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.
9. Words imparting the singular number shall include the plural and vice-versa.

Services

10. We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the quotation, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.
11. We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations.
12. All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.
13. We use our reasonable endeavours to provide the Services to you in accordance with our service levels, which can be found here: http://onebot.co.uk/service-level-agreement/

Your Obligations

14. You must obtain any permissions, consents, licences or otherwise that we need and must give us with access to any and all relevant information, materials, properties and any other matters which we need to provide the Services.
15. If you do not comply with clause 14, we can terminate the Services.
16. We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section (Your obligations).

Fees

17. The fees (Fees) for the Services are set out in the quotation.
18. In addition to the Fees, we can recover from you a) reasonable incidental expenses including, but not limited to, travel expenses, hotel costs, subsistence and any associated expenses, b) the cost of services provided by third parties and required by us for the performance of the Services, and c) the cost of any materials required for the provision of the Services.
19. You must pay us for any additional services provided by us that are not specified in the quotation in accordance with our then-current, applicable hourly rate in effect at the time of performance or such other rate as may be agreed between us. The provisions of clause 14 also apply to these additional services.
20. The Fees are exclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.

Term and Payment

21. We will invoice you for payment of the Fees on an annual, in advance, basis.
22. You are agreeing to an annual subscription to the Services, which auto-renews on an annual basis. The Contract comes into force when we accept your order for the Services (the “Commencement Date”) and continues for a fixed term of one year, at which time the Contract rolls over for an another year, unless and until either party provides 60 days’ notice to terminate to the other party. Otherwise, the Fees for the next year will be taken on the one year anniversary (and subsequent one year anniversaries thereafter) of the Commencement Date.
23. You must pay the Fees due within 30 days of the date of our invoice or otherwise in accordance with any credit terms agreed between us.
24. Time for payment shall be of the essence of the Contract.
25. Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we will charge you interest at the rate of 1.5% per annum above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full.
26. All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law, and neither of us can assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.
27. If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future services which have been ordered by, or otherwise arranged with, you.
28. Receipts for payment will be issued by us only at your request.
29. All payments must be made in British Pounds unless otherwise agreed in writing between us.

Cancellation and Amendment

30. We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the Services have not started, within a period of 30 days from the date of the quotation, (unless the quotation has been withdrawn). A quotation is not an offer to sell to you, but merely an invitation to treat.
31. Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation.
32. Where you accept the quotation, this will constitute an offer to purchase the Services and, when we confirm acceptance of your order, a legally binding contract is formed, incorporating these Terms and Conditions.
33. If you want to amend any details of the Services, you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes, and additional costs will be included in the Fees and invoiced to you.
34. If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.

Subcontracting and Assignment

35. We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.
36. You must not, without our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.

Termination

37. We can terminate the provision of the Services immediately if you:
    • commit a material breach of your obligations under these Terms and Conditions;
    • fail to make payment of any amount due under the Contract on the due date for payment; or
    • are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or
38. enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or
39. convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed, or petition presented to any court for your winding-up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.

The Software

40. You are responsible for all activities undertaken by yourself and your employees’ when using the Software. You shall use the Software in compliance with these Terms and Conditions, and applicable law and shall not, except as may be required under applicable law that is incapable of exclusion by agreement between the parties:
    • copy, rent, sell, lease, distribute, pledge, assign, or otherwise transfer, or encumber rights to the Software, or any part thereof, or make it available to anyone other than its employees;
    • reverse engineer, decompile, disassemble, modify, adapt or make error corrections to the Software in whole or in part;
    • send or store viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs to the Software;
    • attempt to gain unauthorised access to, or disrupt the integrity or performance of the Software;
    • modify, copy or create derivative works based on the Software, or any portion thereof;
    • access the Software for the purpose of building a competitive product or service or copying its features or user interface; or
    • delete, alter, add to or fail to reproduce in and on the Software the name of the Service Provider, and any copyright or other notices appearing in or the Software or which may be required by the Service Provider at any time.

Intellectual Property

41. We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.
42. Nothing in these Terms and Conditions shall be deemed to transfer any ownership rights in the Services, or the Software, to you. For the duration of the Contract, we provide you with a non-exclusive, non-transferable, royalty-free licence to use the Software, such licence expiring immediately on termination of the Contract for any reason.

Liability and Indemnity

43. Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this section.
44. The total amount of our liability is limited to the total amount of Fees payable by you under the Contract.
45. We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:
    • any indirect, special or consequential loss, damage, costs, or expenses;
    • any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third-party claims;
    • any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control;
    • any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or
    • any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.
46. You indemnify and hold us harmless against all damages, costs, claims and expenses suffered by us arising from any loss or damage to any equipment (including that belonging to third parties) caused by you or your agents or employees, including any breaches of third party intellectual property rights.
47. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.

Data Protection

48. When supplying the Services to the Customer, the Service Provider may gain access to and/or acquire the ability to transfer, store or process personal data of employees of the Customer. Such processing of personal data is further detailed in the Service Provider’s privacy policy, which is available here: http://onebot.co.uk/privacy-policy/.
49. The parties agree that where such processing of personal data takes place, the parties will enter into a data processing agreement, where the Customer is the data controller and the Service Provider is the data processor.

Circumstances Beyond a Party’s Control

50. Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of us may terminate or cancel the Services to be carried out under these Terms and Conditions.

Communications

51. All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).
52. Notices shall be deemed to have been duly given when sent by email, and time of delivery shall be the time of transmission.
53. All notices under these Terms and Conditions must be addressed to the most recent email address notified to the other party.
54. This clause shall not apply to the service of legal proceedings.

No Waiver

55. No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy.

Severance

56. If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Law and Jurisdiction

57. This Agreement, and any non-contractual obligations arising hereunder, shall be governed by and interpreted according to the law of England and Wales, and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.