Support for creating happier users and more efficient Service Desks

OneBot was designed to help organisations streamline their IT. Automated requests, easy access to knowledge and quick and easy fixes are all made possible with OneBot.

Ticket volumes down, Resolution times cut

OneBot gives users quick and easy access to knowledge, enabling issues to be resolved without needing to log a ticket. When this isn’t enough, OneBot can log a ticket automatically, notifying the service desk and providing employees with regular updates.

Putting users in the drivers’ seat

Our solution transforms the way employees interact with technology. Users can access knowledge, make requests and report issues quickly and without fuss, all without leaving your organisations designated messaging platform.

Smiles all round

We’re on a mission to make happier organisations. OneBot does this by creating more connected teams, freeing up service desks to fix issues and do what they do best, and by empowering users to access the support they need, in one, natural conversation.

A few posts from our Blog

The Evolution and Impact of Chatbots: From Eliza to Today

Gain an insight into the evolution of chatbots, from Eliza's 1966 algorithm to modern AI-powered bots.
Team OneBot
August 2, 2023

The Simplest ITSM Chatbot: Moving From Stealth Mode to General Availability

Say goodbye to mediocre chatbot experiences! OneBot Intelligent ITSM Chatbot delivers real-time help with accurate answers every time.
Kevin Baker
October 31, 2023

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