Let’s explore how to best utilise your ITSM solution during this period to keep support processes running smoothly and pave the way for a successful new year.
1. Optimise support processes for the festive period
During Christmas, it’s essential to ensure your service desk remains efficient and responsive:
2. Use downtime to review performance and identify improvements
The quieter holiday period offers a chance to analyse your service desk’s performance and identify areas for improvement:
3. Plan strategies and goals for the upcoming year
With a clearer view of your ITSM performance and user needs, use this time to strategise and set goals for the new year:
The Christmas period presents a valuable opportunity to fine-tune your ITSM processes, reflect on your performance, and plan for the year ahead. By maintaining optimal support during the festive season and strategically utilising downtime and change freezes, you can ensure your service desk is well-prepared to tackle the challenges and opportunities of the upcoming year.
