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Hybrid – Part Time – RECENTLY FILLED

Client Relationship Executive

OneBot is an innovative and exciting new product in the Tech Industry, and we’re looking for passionate individuals who want to be a part of our journey.

If you’re looking for a workplace where your ambitions are nurtured, fun is a core part of the culture, responsibility is shared, openness is celebrated, and every team member can thrive personally and professionally then OneBot is the place for you.

Apply today, and let’s make a difference, one AI-powered interaction at a time.

The Role

The Client Relationship Executive plays a pivotal role in achieving customer and partner satisfaction, driving business growth, and contributing to the strategic direction of our company. This multifaceted position requires a diverse skill set, effective communication, and strong oversight capabilities.

This position encompasses customer management, partner engagement, and strategic collaboration to drive business growth and enhance customer satisfaction.

The role will be working with both OneBot customers and partners as well as the parent company, Sollertis, and their Services based customers.


Customer Management:

  • Be the primary point of contact for existing clients.
  • Support the contract and sales processes.
  • Promptly and professionally respond to customer inquiries.
  • Continuously monitor and maintain customer relationships.
  • Facilitate customer feedback surveys and report on data.
  • Coordinate regular service calls/meetings with all existing clients.
  • Onboard new customers and guide them through the onboarding process.
  • Ensure the delivery of value from the outset of customer engagement.
  • Analyse and categorise customer profiles using a Red, Amber, Green (RAG) system.
  • Identify customer needs and communicate with the team.

Partner Engagement:

  • Onboard new partners and guide them through the onboarding process.
  • Manage and nurture existing partner relationships.
  • Provide support for partner lead inquiries.
  • Collaborate on marketing campaigns with partners.
  • Assist partners with training, lead generation, and proposal development.
  • Keep partners informed about product releases and updates.
  • Ensure partner resources are up-to-date and accessible.
  • Manage the supplier relationship with external partners.

Strategic Oversight:

  • Contribute to the strategic direction of customer and partner engagement efforts.
  • Implement and manage sales and support strategies.
  • Collaborate with senior management to define go-to-market strategies.
  • Participate in the creation of marketing materials.
  • Develop and maintain Strategic Account Plans for customers.
  • Identify and pursue business development opportunities.
  • Define key success metrics and deliverables.
  • Contribute to the development of go-to-market strategies.
  • Assist in the creation of marketing materials.
  • Identify opportunities for operational improvements.
  • Grow and develop the account management function.
  • Keep abreast of industry news, including regulatory changes and client’s news.
  • Ability to think strategically about business, product, and technical challenges.

Lines of Communication:

  • Collaborate with diverse stakeholders, including customers, partners, colleagues, senior management, and various company departments.
  • Actively participate in client meetings.
  • Collaborate with senior management, marketing, product and support teams.
  • Provide effective leadership to the partner sales and support team.

Reporting and Oversight:

  • Report on partner sales performance and identify areas for improvement.
  • Provide regular updates to relevant teams.
  • Manage client contracts and ensure contract compliance.
  • Maintain accurate and up-to-date data in our CRM system.
  • Continuously update and review the opportunity pipeline.
  • Act on client feedback to improve services and relationships.

Key Skills

We are looking for a highly motivated and customer-focused individual who works well on their own and in a team. Suitable candidates will be able to:

  • Strong Proficiency in Microsoft Word, Excel, and Outlook.
  • Strong Salesforce CRM proficiency with expertise in quote preparation, order processing, and partner portal management.
  • Oversee the eLearning system effectively.
  • Good sense of humour.
  • Strong team player.
  • Must be highly organised, capable of self-managing and a good coordinator.
  • Able to multi-task.
  • Confident and highly effective influencer
  • Good organisational, communication, problem solving and interpersonal skills.
  • Willingness to train/learn.
  • Customer focused.
  • Represent the company professionally.
  • Excellent communication and presentation skills
  • Exceptional level of attention to detail.


We believe that work should positively impact your personal life, so we strive to help everyone at OneBot have the right work/life balance.

  • Pension Scheme, which the company contributes to
  • Private medical cover
  • Additional days off for volunteering work
  • Cycle to work scheme.
  • TechScheme (inclusive of Curry’s and IKEA) – allowing you to purchase the most up to date technology whilst spreading the cost across the year.
  • Perks at works – giving hundreds of discounts and perks whilst shopping.
  • Free external training course to help progress your career and skillset.
  • Flexible working hours to ensure you work around your peak working hours.
  • Friendly working environment
  • Hybrid working

Salary Brackets

We publish skills and attributes matrix to all employees, allowing for open and transparent position and pay discussions. No matter where you work in Onebot, you will know what we expect and what to expect from others. Using the published skills and attribute matrix, employees have a clear path to follow to earn a promotion or pay rise.

Team leads will host annual pay reviews with all employees, providing a platform for the less confident employees to discuss pay without feeling stressed.

Your starting salary will be based on your experience and the skills you can provide.

Salary £22,000 – £39,000

Additional Information

This is a part time role and will be 22.5 hours a week.

The application window for this vacancy closes on Friday, 3rd November. We will not be responding to any applications until Monday 6th November when the review process begins.

Interviews will be scheduled at the convenience of both the candidate and OneBot and will be completed by 17th November.

Apply for this position

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